Privacy Policy

Our website address is: loaferbread.com
Our email address is: hello@loaferbread.com

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from loaferbread.com.

What personal data we collect and why we collect it

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website and information about how you interact with our website.

We collect, use, and store this personal information to assist us with our work or to keep you informed, with your consent, about Loafer Bread activities and news. We also store customer information to make sure we can contact you at any time about customer-related information.

When you make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

What we use to collect the data

We may receive your data in the following ways:

  • Contact forms
    We will use your information to reply to your enquiry. This information is typically not stored unless necessary.
  • Purchase form
    Forms that you use to make a purchase or payment are sent through third parties (eg. Simplify Commerce by Mastercard.). We keep a record of your information to update you about your purchase.
  • Email Subscription form
    If you wish to receive newsletters and other electronic updates, you can give your consent to opt-in via our website, email or other written request. You can unsubscribe from our newsletters and emails at any time (via unsubscribe links in the newsletter).
  • Cookies
    We may track your visit to our website by using ‘cookies’. A cookie is a piece of text that a website transfers to a browser file on your computer or device to help enhance your experience when visiting our website.If you login page to My Account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Analytics
    We collect analytical data to ensure that we do our best to display website information correctly and to the right audience. Analytics data is anonymous and no personal information is collected, like names, that will directly link you to geographic, demographic, browsing and device information that we collect. We also use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Embedded content from other websites

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

We will never sell or ‘rent out’ your information to any third party. We do not purchase mailing lists. Disclosure of your personal information is only done under very strict limitations.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Tyro eCommerce (Tyro Payments& Simplify Commerce).

Your data will be passed to Tyro eCommerce (Tyro Payments & Simplify Commerce) upon submitting at checkout, including information required to process, or support the payment, such as the purchase total and your billing information.

Information shared with Tyro eCommerce to securely process payments includes:

  • Cardholder name
  • Unique payment identifiers
  • Payment provider identifiers

This third party supplier processes payment and we do not access or store your credit card details on our own servers at any stage. To better understand how Tyro eCommerce uses and stores your data shared with them, check out Tyro Payment’s Privacy Policy. 

Shipping

Some of our products require postal shipping. To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you will be passed to the respective mailing service, in this case Australian Post. 

Information shared includes city and postcode to calculate shipping rates. All data that flows between our site and Automattic, and between Automattic and Australian post, is encrypted, end to end, via HTTPS.

Tax Calculations

Tax Calculations are provided by TaxJar. TaxJar receives information related to your purchase, including the value of goods in your cart, the value of shipping, and your address. All data that flows between your site and Automattic, and between Automattic and TaxJar, is encrypted, end to end, via HTTPS. Please see TaxJar’s Privacy Policy for details about how they handle this information.

MailChimp for WooCommerce

When shopping, MailChimp keeps a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read their privacy policy here.

How long we retain your data

Personal data shall be kept  for no longer than is necessary for the purposes for which it is being processed.

When you place an order through our website, we will maintain your Order Information for our records until you ask us to delete this information.

What rights you have over your data

If you feel that we have stored any information about you, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@loaferbread.com or by other means via the contact page.

Contact Us

146 Scotchmer Street
Fitzroy North, Victoria 3068

(+61) 03 9489 0766
hello@loaferbread.com

Opening Hours

We encourage pre ordering through the webshop.
8.30am - 2pm Monday to Sunday

Delivery Service and Online Ordering Available

 

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